Incidents | WAIcore Hosting Incidents reported on status page for WAIcore Hosting https://status.waicore.com/ en my.waicore.com recovered https://status.waicore.com/ Sun, 03 May 2026 14:53:50 +0000 https://status.waicore.com/#ffb109e2b91c9753eae5497e666d2282eba69a9f2414b95cfb6938ea2780b4ef my.waicore.com recovered my.waicore.com went down https://status.waicore.com/ Sun, 03 May 2026 14:17:51 +0000 https://status.waicore.com/#ffb109e2b91c9753eae5497e666d2282eba69a9f2414b95cfb6938ea2780b4ef my.waicore.com went down Interconnection went down https://status.waicore.com/ Tue, 28 Apr 2026 20:20:19 +0000 https://status.waicore.com/#e0602b089c2bc2071c767ef4250f36c37d1dea3013a9ceb245afe137b14e7b70 Interconnection went down my.waicore.com recovered https://status.waicore.com/ Mon, 27 Apr 2026 23:39:00 +0000 https://status.waicore.com/#7da9b3846201b1f282a7346d176619892fdeeaa934fad719c633d1f23ab7c9cb my.waicore.com recovered my.waicore.com went down https://status.waicore.com/ Mon, 27 Apr 2026 23:32:52 +0000 https://status.waicore.com/#7da9b3846201b1f282a7346d176619892fdeeaa934fad719c633d1f23ab7c9cb my.waicore.com went down Upstream Carrier went down https://status.waicore.com/ Sun, 26 Apr 2026 22:46:51 +0000 https://status.waicore.com/#43f0dd28ee2455ddf1ec25d15e45c672d472b535933f6f74eef9482846bb7412 Upstream Carrier went down waicore.com went down https://status.waicore.com/ Sun, 19 Apr 2026 20:53:19 +0000 https://status.waicore.com/#0c4fe34f3bf99ac1a1f91d2c68c26d9b9662dd5616c383495d6c1d77d8a5bbde waicore.com went down waicore.com recovered https://status.waicore.com/ Thu, 09 Apr 2026 08:53:20 +0000 https://status.waicore.com/#52caec34e2ce2118f4ae38a92302908a13dc0b3e792f3aac79ddb2c951d2bce5 waicore.com recovered waicore.com went down https://status.waicore.com/ Thu, 09 Apr 2026 08:47:23 +0000 https://status.waicore.com/#52caec34e2ce2118f4ae38a92302908a13dc0b3e792f3aac79ddb2c951d2bce5 waicore.com went down vm.waicore.com recovered https://status.waicore.com/ Wed, 08 Apr 2026 23:24:01 +0000 https://status.waicore.com/#86ed57ab0f2e34446a740f2b692998306148ee7467be01b7258251e585294bf3 vm.waicore.com recovered my.waicore.com recovered https://status.waicore.com/ Wed, 08 Apr 2026 23:23:45 +0000 https://status.waicore.com/#c32aba4327d998fc8123654801c6a4ffca09b0b9148f673854f3a035d440aa5f my.waicore.com recovered vm.waicore.com went down https://status.waicore.com/ Wed, 08 Apr 2026 23:15:08 +0000 https://status.waicore.com/#86ed57ab0f2e34446a740f2b692998306148ee7467be01b7258251e585294bf3 vm.waicore.com went down my.waicore.com went down https://status.waicore.com/ Wed, 08 Apr 2026 23:14:50 +0000 https://status.waicore.com/#c32aba4327d998fc8123654801c6a4ffca09b0b9148f673854f3a035d440aa5f my.waicore.com went down waicore.com recovered https://status.waicore.com/ Wed, 01 Apr 2026 03:08:27 +0000 https://status.waicore.com/#25cfdb5a2445829a17a425749bd18707938d5f242ab2319934089433ee7d056e waicore.com recovered waicore.com went down https://status.waicore.com/ Wed, 01 Apr 2026 03:02:21 +0000 https://status.waicore.com/#25cfdb5a2445829a17a425749bd18707938d5f242ab2319934089433ee7d056e waicore.com went down waicore.com recovered https://status.waicore.com/ Tue, 31 Mar 2026 08:20:21 +0000 https://status.waicore.com/#23d97814e11f8db1a9009a23f79e22b56ddedcbc000a68bfa7c0d7e22c2b2725 waicore.com recovered waicore.com went down https://status.waicore.com/ Tue, 31 Mar 2026 08:14:35 +0000 https://status.waicore.com/#23d97814e11f8db1a9009a23f79e22b56ddedcbc000a68bfa7c0d7e22c2b2725 waicore.com went down waicore.com recovered https://status.waicore.com/ Mon, 30 Mar 2026 20:41:27 +0000 https://status.waicore.com/#39cd445c6ab096d53eeb4e5517941aed4f03da026a7ef8181092d2cb45816f35 waicore.com recovered waicore.com went down https://status.waicore.com/ Mon, 30 Mar 2026 20:32:22 +0000 https://status.waicore.com/#39cd445c6ab096d53eeb4e5517941aed4f03da026a7ef8181092d2cb45816f35 waicore.com went down waicore.com recovered https://status.waicore.com/ Mon, 30 Mar 2026 09:44:31 +0000 https://status.waicore.com/#cdde735afa3f392664d9b75edf11dead60cd1745131bea0275c45cb235946a53 waicore.com recovered waicore.com went down https://status.waicore.com/ Mon, 30 Mar 2026 09:38:23 +0000 https://status.waicore.com/#cdde735afa3f392664d9b75edf11dead60cd1745131bea0275c45cb235946a53 waicore.com went down waicore.com recovered https://status.waicore.com/ Sun, 29 Mar 2026 21:29:21 +0000 https://status.waicore.com/#2f90a1f7d1f2646dc531e7a5e85717c22dbdb0063779cc559aadabd1abe97f8e waicore.com recovered vm.waicore.com recovered https://status.waicore.com/ Sun, 29 Mar 2026 21:26:54 +0000 https://status.waicore.com/#c55518d0ffd35777323933678cad5d49365e868563373f6a44640768384d61a6 vm.waicore.com recovered my.waicore.com recovered https://status.waicore.com/ Sun, 29 Mar 2026 21:26:48 +0000 https://status.waicore.com/#7747978a0bd3f7382b1abd9153d86b79fd48ff83d41965fb3031dac37261d53c my.waicore.com recovered my.waicore.com went down https://status.waicore.com/ Sun, 29 Mar 2026 21:15:21 +0000 https://status.waicore.com/#7747978a0bd3f7382b1abd9153d86b79fd48ff83d41965fb3031dac37261d53c my.waicore.com went down vm.waicore.com went down https://status.waicore.com/ Sun, 29 Mar 2026 21:12:31 +0000 https://status.waicore.com/#c55518d0ffd35777323933678cad5d49365e868563373f6a44640768384d61a6 vm.waicore.com went down waicore.com went down https://status.waicore.com/ Sun, 29 Mar 2026 21:09:16 +0000 https://status.waicore.com/#2f90a1f7d1f2646dc531e7a5e85717c22dbdb0063779cc559aadabd1abe97f8e waicore.com went down vm.waicore.com recovered https://status.waicore.com/ Sun, 29 Mar 2026 19:30:07 +0000 https://status.waicore.com/#a06530a691ce24791e17c7ff544c3de3e218f355339c614d5b52838836e65701 vm.waicore.com recovered vm.waicore.com went down https://status.waicore.com/ Sun, 29 Mar 2026 18:35:59 +0000 https://status.waicore.com/#a06530a691ce24791e17c7ff544c3de3e218f355339c614d5b52838836e65701 vm.waicore.com went down waicore.com recovered https://status.waicore.com/ Sun, 29 Mar 2026 15:02:22 +0000 https://status.waicore.com/#3eeac0a84e98219267b09606e5de17941695f05d436a95f9aaff3dd1284e9cb6 waicore.com recovered waicore.com went down https://status.waicore.com/ Sun, 29 Mar 2026 14:56:17 +0000 https://status.waicore.com/#3eeac0a84e98219267b09606e5de17941695f05d436a95f9aaff3dd1284e9cb6 waicore.com went down waicore.com recovered https://status.waicore.com/ Sat, 21 Mar 2026 12:05:26 +0000 https://status.waicore.com/#53fff476de7338eeded4f4d2ad6e758c8e4f6e6df0f1ecf79a8ab7520391f1fe waicore.com recovered waicore.com went down https://status.waicore.com/ Sat, 21 Mar 2026 11:44:28 +0000 https://status.waicore.com/#53fff476de7338eeded4f4d2ad6e758c8e4f6e6df0f1ecf79a8ab7520391f1fe waicore.com went down waicore.com recovered https://status.waicore.com/ Thu, 19 Mar 2026 18:14:20 +0000 https://status.waicore.com/#c12455a799a8a3b85b049549cb795155d70ea56c9c542977bb990af10ab93e01 waicore.com recovered waicore.com went down https://status.waicore.com/ Thu, 19 Mar 2026 18:08:27 +0000 https://status.waicore.com/#c12455a799a8a3b85b049549cb795155d70ea56c9c542977bb990af10ab93e01 waicore.com went down waicore.com recovered https://status.waicore.com/ Fri, 13 Mar 2026 10:32:47 +0000 https://status.waicore.com/#9216d644dfc46f62945c8d2338ec83c559954fce2d053d105139120475975c24 waicore.com recovered waicore.com went down https://status.waicore.com/ Fri, 13 Mar 2026 10:26:22 +0000 https://status.waicore.com/#9216d644dfc46f62945c8d2338ec83c559954fce2d053d105139120475975c24 waicore.com went down waicore.com recovered https://status.waicore.com/ Sat, 07 Mar 2026 09:41:22 +0000 https://status.waicore.com/#2deee2a19444580a557457c3372399a07807584fda1fc1a1ce74302dc2d10cc1 waicore.com recovered waicore.com went down https://status.waicore.com/ Sat, 07 Mar 2026 09:36:05 +0000 https://status.waicore.com/#2deee2a19444580a557457c3372399a07807584fda1fc1a1ce74302dc2d10cc1 waicore.com went down my.waicore.com recovered https://status.waicore.com/ Thu, 26 Feb 2026 11:23:44 +0000 https://status.waicore.com/#9403d89ed19f8ff8a25aed3e2a085dc72e7ff809fbe1ab147a5e29a863962e61 my.waicore.com recovered waicore.com recovered https://status.waicore.com/ Thu, 26 Feb 2026 11:18:43 +0000 https://status.waicore.com/#5f6fa38b5ce7ab2189870e1963666a78aacd540dee987d5e06fb5b80f0301c4c waicore.com recovered my.waicore.com went down https://status.waicore.com/ Thu, 26 Feb 2026 11:00:13 +0000 https://status.waicore.com/#9403d89ed19f8ff8a25aed3e2a085dc72e7ff809fbe1ab147a5e29a863962e61 my.waicore.com went down waicore.com went down https://status.waicore.com/ Thu, 26 Feb 2026 10:53:46 +0000 https://status.waicore.com/#5f6fa38b5ce7ab2189870e1963666a78aacd540dee987d5e06fb5b80f0301c4c waicore.com went down waicore.com recovered https://status.waicore.com/ Thu, 26 Feb 2026 09:59:42 +0000 https://status.waicore.com/#4cb2a1b415fc242502a2b7fe852097f7695e80d96cc82e434a13e0cca0bcf0fd waicore.com recovered my.waicore.com recovered https://status.waicore.com/ Thu, 26 Feb 2026 09:57:11 +0000 https://status.waicore.com/#114fa7cd34ff82ac3e4964c3034859f4ff81ba1e23056b47a24661945296ed44 my.waicore.com recovered waicore.com went down https://status.waicore.com/ Thu, 26 Feb 2026 09:51:23 +0000 https://status.waicore.com/#4cb2a1b415fc242502a2b7fe852097f7695e80d96cc82e434a13e0cca0bcf0fd waicore.com went down my.waicore.com went down https://status.waicore.com/ Thu, 26 Feb 2026 09:45:15 +0000 https://status.waicore.com/#114fa7cd34ff82ac3e4964c3034859f4ff81ba1e23056b47a24661945296ed44 my.waicore.com went down my.waicore.com recovered https://status.waicore.com/ Wed, 25 Feb 2026 19:23:44 +0000 https://status.waicore.com/#fa88b4908b03ed30f92cd24c145e40a8ed53352916ace4bdc8a09c2277a6a2d0 my.waicore.com recovered my.waicore.com went down https://status.waicore.com/ Wed, 25 Feb 2026 19:18:35 +0000 https://status.waicore.com/#fa88b4908b03ed30f92cd24c145e40a8ed53352916ace4bdc8a09c2277a6a2d0 my.waicore.com went down vm.waicore.com recovered https://status.waicore.com/ Wed, 25 Feb 2026 18:45:32 +0000 https://status.waicore.com/#8ea31b88707f0b6dbbc00cbff3cb234954b1400b328aaa5b2a884131fe7ee6a9 vm.waicore.com recovered vm.waicore.com went down https://status.waicore.com/ Wed, 25 Feb 2026 18:39:53 +0000 https://status.waicore.com/#8ea31b88707f0b6dbbc00cbff3cb234954b1400b328aaa5b2a884131fe7ee6a9 vm.waicore.com went down waicore.com recovered https://status.waicore.com/ Wed, 18 Feb 2026 19:17:19 +0000 https://status.waicore.com/#9cc521041e1be0724141c5ef71dff314ca6f154e3880ab38ef97058b46fd99cb waicore.com recovered waicore.com went down https://status.waicore.com/ Wed, 18 Feb 2026 19:12:15 +0000 https://status.waicore.com/#9cc521041e1be0724141c5ef71dff314ca6f154e3880ab38ef97058b46fd99cb waicore.com went down vm.waicore.com recovered https://status.waicore.com/ Sat, 14 Feb 2026 21:54:04 +0000 https://status.waicore.com/#542bcdba385745dd78444867bd1cbbac61970029f3a21bff6b126485a1e65ea6 vm.waicore.com recovered my.waicore.com recovered https://status.waicore.com/ Sat, 14 Feb 2026 21:53:42 +0000 https://status.waicore.com/#ea16bb179f2778e1e30231832bbf607b18beeebf426283c5699c5e2a557fbf0d my.waicore.com recovered waicore.com recovered https://status.waicore.com/ Sat, 14 Feb 2026 21:53:21 +0000 https://status.waicore.com/#7a92afef1f1fc3c7bb65573a5db7c55e730688437742f3e4503e2bb3899e50b5 waicore.com recovered vm.waicore.com went down https://status.waicore.com/ Sat, 14 Feb 2026 21:33:45 +0000 https://status.waicore.com/#542bcdba385745dd78444867bd1cbbac61970029f3a21bff6b126485a1e65ea6 vm.waicore.com went down waicore.com went down https://status.waicore.com/ Sat, 14 Feb 2026 21:30:11 +0000 https://status.waicore.com/#7a92afef1f1fc3c7bb65573a5db7c55e730688437742f3e4503e2bb3899e50b5 waicore.com went down my.waicore.com went down https://status.waicore.com/ Sat, 14 Feb 2026 21:27:36 +0000 https://status.waicore.com/#ea16bb179f2778e1e30231832bbf607b18beeebf426283c5699c5e2a557fbf0d my.waicore.com went down Incorrect egress routing https://status.waicore.com/incident/821421 Sun, 08 Feb 2026 18:42:00 -0000 https://status.waicore.com/incident/821421#2d97376e33a9d194676d5deb30bb0b1ddfcd043a1db912c0fe436e14874d3576 We have returned AuroLogic as the standard exit route after checking that the routes are working properly. vm.waicore.com recovered https://status.waicore.com/ Sun, 08 Feb 2026 18:33:07 +0000 https://status.waicore.com/#4a14246b297026de28f340be638723d403035022d7523cfb306aa1ae0bafb5a2 vm.waicore.com recovered my.waicore.com recovered https://status.waicore.com/ Sun, 08 Feb 2026 18:32:49 +0000 https://status.waicore.com/#771446bd01318a92360b76bfd371039106dcab684a8e6aab74c647f9baf8bcb1 my.waicore.com recovered waicore.com recovered https://status.waicore.com/ Sun, 08 Feb 2026 18:32:24 +0000 https://status.waicore.com/#9f5a38c110f35e0fa3172dfc1509468c956e846bf5824d5a87127f91f3a4b871 waicore.com recovered Incorrect egress routing https://status.waicore.com/incident/821421 Sun, 08 Feb 2026 18:14:00 -0000 https://status.waicore.com/incident/821421#cc08ee15ab989ab7a4dfc758072aeeb827801a750135e8342d91efac8a67955a After investigating the incident, an automation failure was detected that mistakenly routed traffic for CloudFlare prefixes via filters. The bug and the consequences have been eliminated, and we continue to monitor the situation. my.waicore.com went down https://status.waicore.com/ Sun, 08 Feb 2026 17:54:20 +0000 https://status.waicore.com/#771446bd01318a92360b76bfd371039106dcab684a8e6aab74c647f9baf8bcb1 my.waicore.com went down Incorrect egress routing https://status.waicore.com/incident/821421 Sun, 08 Feb 2026 17:54:00 -0000 https://status.waicore.com/incident/821421#45d5f663405e6d746cf541e225d8afc8573831cf5395b3809379a78a9721bfd2 We took immediate action and used a backup uplink for outgoing traffic, which mitigated the consequences. vm.waicore.com went down https://status.waicore.com/ Sun, 08 Feb 2026 17:51:37 +0000 https://status.waicore.com/#4a14246b297026de28f340be638723d403035022d7523cfb306aa1ae0bafb5a2 vm.waicore.com went down waicore.com went down https://status.waicore.com/ Sun, 08 Feb 2026 17:51:01 +0000 https://status.waicore.com/#9f5a38c110f35e0fa3172dfc1509468c956e846bf5824d5a87127f91f3a4b871 waicore.com went down Incorrect egress routing https://status.waicore.com/incident/821421 Sun, 08 Feb 2026 17:46:00 -0000 https://status.waicore.com/incident/821421#1c2e6c3ead59027e708548161e232c3e832cac3bde24f6ed4b1b06beb3550434 Incorrect routing was detected via AuroLogic. Outgoing traffic was filtered and then routed through Helsinki. Node failure https://status.waicore.com/incident/821425 Sun, 08 Feb 2026 17:40:00 -0000 https://status.waicore.com/incident/821425#742a8c4ff039b73b3028596016e5400ebf25018b2a35da22caf82403d0e8cd09 As a result of monitoring, incorrect operation of the server was detected. At this stage, measures have been taken to mitigate the consequences and prevent future failures. The server will be decommissioned in the coming days for a detailed study of the issue. Node failure https://status.waicore.com/incident/821425 Sun, 08 Feb 2026 15:55:00 -0000 https://status.waicore.com/incident/821425#a1e51e0087dfaf5db3dd106ff69aa46aae19c034a7727907956b81d3279196ca As a result of the server failure, some servers of the EP tariff line became unavailable. We are monitoring the situation and making every effort to resolve the issue. Incorrect ingress routing https://status.waicore.com/incident/821413 Sun, 08 Feb 2026 14:42:00 -0000 https://status.waicore.com/incident/821413#5525e5c84c6aa285f5cfd4ec1f2311671aca42a95cec3675abf6e04d276f00e6 The incident was completely resolved on the side of our upstream AuroLogic Incorrect ingress routing https://status.waicore.com/incident/821413 Sun, 08 Feb 2026 14:04:00 -0000 https://status.waicore.com/incident/821413#69c8e4357f76618e20decc5bf3c67f0c944d949fa9fda6b7e3d3b6a13b0cb077 We have identified a incorrect ingress routing for traffic traversing over Arelion. Due to that, ingress traffic was partially being transported from Arelion over Helsinki, Finland into the Frankfurt network. This caused local congestion in Helsinki on the transport network back to Frankfurt. The bgp-session policy for the export of routes from Frankfurt to Helsinki is currently on reject and we're investigating the cause. The issue arose when we implemented a policy change different from the related interconnection between Frankfurt an Helsinki, relating to the transport network between Digital Realty and Equinix Frankfurt. We're investigating if the issue is related to a potential software bug in Frankfurt and will provide a post-mortem analysis soon. Temporary Traffic Disruption https://status.waicore.com/incident/688133 Sat, 02 Aug 2025 00:18:00 -0000 https://status.waicore.com/incident/688133#34b45afb7f0308af8b2f4238637dca50b3e4dcaa79d336f658b4b61746ef066a As of 03:18 (UTC+3), all services have been fully restored and traffic flows have normalized. The network is operating nominally, with elevated monitoring in place. Temporary Traffic Disruption https://status.waicore.com/incident/688133 Sat, 02 Aug 2025 00:13:00 -0000 https://status.waicore.com/incident/688133#b0a7104207b2c263cbccb76e7e739119c8e12df6ab3e1c6d9b6d316e5a37c6e5 Summary: During a scheduled upgrade of the network infrastructure and the activation of the second network core, an unexpected routing flap occurred on the external edge. This led to a brief traffic degradation and partial inaccessibility across several destinations. Root Cause: While integrating changes into the core, one of the upstream providers began announcing incomplete or unstable routes, which introduced inconsistency into the global routing table. The faulty upstream provider was immediately disabled and will remain offline until we receive a formal explanation and confirmation of routing stability on their end. Juniper Core Switch Issue | Mitigation in progress https://status.waicore.com/incident/599475 Mon, 09 Jun 2025 14:45:00 -0000 https://status.waicore.com/incident/599475#17a364b382e44d653be9300a631c3fe318d45ad0ea4ea394d0345f11a500be9a The software update helped to rectify the situation and at the moment the load on the software part has been reduced to a minimum. However, we are still considering replacing the Juniper stack with another one in the near future. Juniper Core Switch Issue | Mitigation in progress https://status.waicore.com/incident/599475 Mon, 09 Jun 2025 12:27:00 -0000 https://status.waicore.com/incident/599475#f2f34b1d772870eda60eed3b5cd16a9ed68feb32e8f26bb7eef9f98b24631e63 We experienced a disruption due to a failure in a Juniper core switch, which was further exacerbated by a DDoS attack. The device stopped responding to requests due to a software-level issue. A reboot has been initiated to restore service. We are actively monitoring the situation. A long-term resolution is planned — we are in the process of replacing the current Juniper stack. This transition will take some time. Partial Outage - RX-Line Cluster Node (Ryzen 9 9950X) https://status.waicore.com/incident/597733 Thu, 05 Jun 2025 21:57:00 -0000 https://status.waicore.com/incident/597733#38c8a12797fd50fdb5ffcef27cd6146468b46512f36f30652dcd0fb1120890b9 After a more thorough inspection, our engineer identified a faulty motherboard. It has been replaced, and the server is currently active — no recurrence is expected. The faulty motherboard will be sent to the vendor for further analysis to help prevent similar incidents in the future. Partial Outage - RX-Line Cluster Node (Ryzen 9 9950X) https://status.waicore.com/incident/597733 Thu, 05 Jun 2025 19:50:00 -0000 https://status.waicore.com/incident/597733#92e36fbbff98c85759419e9da46c673d7e7c2d3ab584407a4ce19cc8c7a98194 Engineer is on his way to the data center to review the situation in more detail on the spot. We will share additional information as soon as we receive a response from him. Thank you for supporting us! Partial Outage - RX-Line Cluster Node (Ryzen 9 9950X) https://status.waicore.com/incident/597733 Thu, 05 Jun 2025 18:58:00 -0000 https://status.waicore.com/incident/597733#6e04fe2d765d32d1aeb12c584047f25f530655763e4dc68fb037d05fc75aee91 We're currently experiencing an issue affecting one node in the RX-Line cluster (Ryzen 9 9950X). Our engineering team is aware of the problem and is actively investigating the root cause. We'll provide updates as soon as more information becomes available. Thank you for your patience. High w_await on RX nodes https://status.waicore.com/incident/570380 Sun, 18 May 2025 21:05:00 -0000 https://status.waicore.com/incident/570380#0f9495ea602de0868bcfef4e7691c9460afa63f355fa6aba56cd8b0471a066ba Our monitoring systems recorded a sharp increase in the w_await indicator on some servers of the RX cluster. This indicator reflects the response time of NVMe drives during write operations. Since we use RAID1 on our servers to increase the reliability of data storage, its speed depends on the "slowest disk" itself. If at least one disk from the array starts working incorrectly, this is reflected in the entire array. During an internal investigation, we found that all the problematic drives belong to a single batch, which was received by an engineer at the data center and assembled the servers. We have ordered a new batch and expect it to be delivered next week. No downtime is expected during the work on replacing storage devices, and virtual machines from these nodes will be migrated to other servers in order to service emergency nodes. We continue to monitor the situation and apologize for any inconvenience. CloudFlare Network Unavailability https://status.waicore.com/incident/555556 Sat, 03 May 2025 16:03:00 -0000 https://status.waicore.com/incident/555556#aa261f0f2d521c6318cfe1058bef773ba64a6abea6a6b257dde052234f1f3e31 Since we did not receive a clear response from CloudFlare, what exactly is the reason for this incident, we decided to replace the IP addresses with others. The replacement was successful, this subnet has been decommissioned, and customers have no problems working with the CloudFlare network. CloudFlare Network Unavailability https://status.waicore.com/incident/555556 Fri, 02 May 2025 16:00:00 -0000 https://status.waicore.com/incident/555556#54f2927f844733079e1937b8efd28a4d05658b51528a3d592c7f7c4d76191a0e On one of our subnets - 176.98.191.0/24 - seeing a loss of connectivity with the CloudFlare network. This does not affect the availability of other resources, but the fact that CloudFlare controls a very significant amount of worldwide Internet traffic can have a negative impact on daily use. We have contacted the CloudFlare peering team to clarify the situation and fix it as soon as possible. Service Degradation Due to High CPU Usage in BillManager https://status.waicore.com/incident/554300 Wed, 30 Apr 2025 09:05:00 -0000 https://status.waicore.com/incident/554300#f1e61433343d604cf805cb006f2a57921f6f50d3691e7b4a5d4a07d554c64d6a The issue affecting system performance due to a bug in the BillManager software has been resolved. The abnormal CPU usage has returned to normal levels, and service response times have stabilized. We continue to monitor the situation closely. The root cause has been identified as a microcode bug in BillManager, and the incident is under further analysis by ISPsystem. No further impact is expected at this time. We apologize for the inconvenience caused and thank you for your understanding. Service Degradation Due to High CPU Usage in BillManager https://status.waicore.com/incident/554300 Tue, 29 Apr 2025 23:39:00 -0000 https://status.waicore.com/incident/554300#09d7a151aff864636c13193a408ba1dffb354789a9e205048b165397ff74eebe We are currently experiencing degraded performance across our platform due to an issue in the BillManager software provided by ISPsystem. A bug in the application’s microcode is causing abnormally high CPU usage (up to 100%) in our cloud infrastructure. As a result, user requests are being processed with significant delays (20–30 seconds). Our team is actively investigating the issue and working with the vendor to resolve it. We will provide further updates as soon as more information becomes available. Thank you for your patience. Web Protection Issues: 405 Not Allowed Errors https://status.waicore.com/incident/552717 Mon, 28 Apr 2025 09:52:00 -0000 https://status.waicore.com/incident/552717#f93bf7d74ed7238e7d402abcb8fb25bda1642a454007c99bd812f7a9f1bc6f6f At the moment, the incident has been resolved, no repeats are expected. Web Protection Issues: 405 Not Allowed Errors https://status.waicore.com/incident/552717 Mon, 28 Apr 2025 06:35:00 -0000 https://status.waicore.com/incident/552717#10ed28a994000fdd360c223847df40a0f552201573e2c96ffd7672652ff11444 StormWall made a new one when trying to fix an incident. Many users also received an error when trying to query. Web Protection Issues: 405 Not Allowed Errors https://status.waicore.com/incident/552717 Sun, 27 Apr 2025 20:15:00 -0000 https://status.waicore.com/incident/552717#4e63171dfc047ed434a7926aef0aa432ce5e8fbf385ca2048c8fb0ebc02550ed Protection mode has been switched, and access to the website and billing has been restored. Awaiting further comments from StormWall. Web Protection Issues: 405 Not Allowed Errors https://status.waicore.com/incident/552717 Sun, 27 Apr 2025 20:00:00 -0000 https://status.waicore.com/incident/552717#f5872f1ef72026c4d4703e666a86a4152da940b6479c48fba3365d27e6109230 Some requests to the website and billing system may return 405 Not Allowed errors due to a problem with our web protection provider. StormWall has been contacted, and resolution is in progress. Updates will follow. Thank you for your patience! Enabling an Additional Routing Path https://status.waicore.com/incident/552316 Sat, 26 Apr 2025 23:54:13 -0000 https://status.waicore.com/incident/552316#94a53f521cefe75f652c4905a0c9c49d263ecee3dc9936d84d6b583a2ce0dfa8 Maintenance completed Enabling an Additional Routing Path https://status.waicore.com/incident/552316 Sat, 26 Apr 2025 23:00:00 -0000 https://status.waicore.com/incident/552316#b49087021c339324e91d5fd373577fcbdfbdab9f6b52dbd9923ef0d445e48ef1 We have scheduled technical work to connect an additional GlobalNet routing path, specifically limited to routes within the Russian Federation, in order to enhance connectivity and network performance within the region.